Privacy Policy

This policy explains what MKN Web Solutions, LLC ("we," "us") collects when you use WorkmanIQ (the "Service"), how we use it, and the choices you have. It covers team members with accounts and the residents who submit requests through an organization's public request page. It is part of our Terms of Service.

What we collect

Account & organization data: names, emails, phone numbers, roles, and the records your organization enters (work orders, labor and materials, requests, assets, fleet, inventory, inspections, purchase orders, vendors, procedures, documents and photos).

Resident requests: when a resident uses an organization's public request page, we store what they enter (name, email, phone, the address or map location, a description and photos) and their IP address, which we use to limit abuse. Photos uploaded with requests have embedded location data removed.

Device & usage data: basic technical data (browser or app version, IP address, timestamps, and audit logs of significant actions) to operate, secure and support the Service. If you turn on notifications, we store the device token your phone or browser gives us.

How we use it

We use this information to provide the Service: routing and tracking work, sending the notifications and emails you or your organization ask for, generating reports, securing accounts, keeping audit trails and providing support. We do not sell personal information, and we do not share it with advertisers or data brokers.

Residents

We process resident requests on behalf of the organization that runs the request page; that organization decides how requests are used and answered. Residents who want to access, correct or delete a request should contact that organization, and we will help it respond. You can also write to us at the address below.

AI processing

Some features send the text you provide and related records (for example a request description, a question to the assistant, or an SOP prompt) to AI service providers that process it on our behalf to produce triage, answers, summaries and drafts.

Service providers

We use a small set of providers to deliver features, sharing only what each needs:

• Cloud hosting and storage for the Service, its database and uploaded files.
• Email delivery for invitations, notifications, scheduled reports and account notices.
• Stripe for subscription payments. We do not store full card numbers.
• Maps and geocoding to show locations and turn addresses into map points.
• AI providers for the AI features described above.
• Push notification services (Apple, Google and browser vendors) to deliver the notifications you opt into.
• Integrations your organization turns on (for example resident-reporting platforms, vehicle telematics or GIS), which exchange data as your organization configures them.

These providers process data under their own terms and privacy policies.

Marketing emails

If you create an account, we may occasionally email you about product updates, tips and offers related to the Service. Every such email includes a one-click unsubscribe link, and we honor opt-outs promptly and permanently. Unsubscribing does not stop the account and work emails you need to use the Service.

Cookies

We use strictly necessary cookies to keep you signed in and to operate the Service. We do not use third-party advertising or cross-site tracking cookies.

Retention & security

We keep data while your account or organization exists and as needed to provide the Service, and afterward as required for legal, tax or audit purposes, plus a limited time in backups. Data is stored in the United States and encrypted in transit, and access is limited to people who need it to run the Service. No system is perfectly secure, and we cannot guarantee absolute security.

Your choices

You can update your account details and notification preferences in the app, and your organization's admins can export its records. To delete your account, go to My Account → Delete Account: we email you a confirmation link, show you exactly what will be removed, and delete your account and personal data once you confirm. Organization owners choose whether to hand their organization to a teammate or delete it with its records. For any other privacy request, contact us below.

Children

The Service is intended for adults and organizations and is not directed to children under 13.

Changes

We may update this policy. We will change the effective date above and tell signed-in users about significant changes.

Contact

MKN Web Solutions, LLC · support@mkn.us · Support