Terms of Service

WorkmanIQ (the "Service") is owned and operated by MKN Web Solutions, LLC ("we," "us," "our"). The Service is software that municipalities, public-works departments and maintenance teams ("you," "Subscriber," "your organization") use to manage work orders, service requests, preventive maintenance, inspections, assets, fleet, inventory, purchasing and related operations. By creating an account or using the Service you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.

1. The Service & What We Are Not

WorkmanIQ provides web and mobile software for maintenance operations, including work orders and labor, materials and equipment tracking, resident service requests, preventive maintenance schedules, inspections, asset, fleet and inventory records, purchasing and vendors, standard operating procedures, documents, workflows, reporting and AI-assisted tools.

We are not a contractor, engineer, inspector, safety consultant, auditor, insurer, law firm or government agency. We do not perform, supervise, approve or certify any maintenance, repair, inspection or purchase, and we do not respond to residents on your behalf. Those actions, and responsibility for them, are entirely yours.

2. Accounts & Eligibility

You must be at least 18 and authorized to act for your organization to create an account. You are responsible for the accuracy of the information you enter, for all activity under your accounts, and for keeping sign-in credentials secure. You are responsible for the roles and permissions you assign to your team (owners, admins, supervisors, executives, technicians and requestors).

3. Acceptable Use

You agree not to: use the Service for any unlawful purpose; upload content you have no right to share; misuse another person's data; attempt to breach, scrape, overload or reverse-engineer the Service; or resell or white-label the Service without our written agreement. We may suspend access that threatens the security or integrity of the Service or other customers.

4. Your Responsibility for Compliance & Safety

This is important. Safety, environmental, transportation, procurement, funding-report and record-keeping requirements differ by jurisdiction and change over time. Features such as inspection templates, preventive maintenance intervals, condition ratings, response-time targets, approval thresholds, report formats and AI-generated procedures are tools to assist your workflow, not a determination that any work, inspection, purchase or report is safe, complete or compliant. You are solely responsible for confirming that your procedures, records and reports meet every requirement that applies to you. Nothing in the Service is legal, engineering, safety, tax or financial advice.

5. Public Records & Retention

If your organization is a government body, records you keep in the Service may be public records subject to disclosure and retention laws. You are responsible for answering records requests, applying your retention schedules, and exporting any records you must keep before you delete them or close your account.

6. Resident Requests & Public Pages

Your organization can publish a public page where residents submit and track service requests without an account. You decide whether that page is on, what you do with each request and what you tell the resident. Resident submissions are your organization's records; we process them on your behalf as described in the Privacy Policy.

7. AI Features

Some features (for example request triage, the assistant, data questions and SOP drafts) send the text you provide and related records to AI service providers that process it on our behalf. AI output can be incomplete or wrong. You are responsible for reviewing it before you act on it or share it. Use of AI features may be limited per organization.

8. Trial & Subscription

New organizations begin with a free trial; no payment card is required to start. The trial length is shown in the Service. Continued use after the trial requires an active subscription for your organization. The price, billing period and terms are shown before any charge, and payments are processed by Stripe under Stripe's own terms. Subscriptions renew until canceled; the organization's owner can cancel at any time, effective at the end of the paid period. If a payment fails, access may be limited after a short grace period, but you can still export your data.

9. Integrations & Third-Party Services

If you connect another service (for example a resident-reporting platform, vehicle telematics, mapping or GIS), data moves between that service and WorkmanIQ as you configure it, and that service's own terms apply. We are not responsible for third-party services or the data they send.

10. Your Data

You retain ownership of the records you enter (work orders, requests, assets, inspections, documents, photos and so on). You grant us a limited license to host, process and display that data solely to operate the Service for you. Your organization's admins can export its data, and you can delete your account as described in the Privacy Policy, subject to legal retention obligations.

11. Service Availability & Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that any output (including schedules, due dates, reports, map locations, imported data or AI output) is accurate or fit for a particular legal or operational purpose. Third-party data (such as maps, geocoding and telematics readings) comes from those sources and may be incomplete or wrong.

12. Limitation of Liability

To the maximum extent permitted by law, MKN Web Solutions, LLC will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, regulatory penalties, property damage or injury claims arising from work tracked in the Service, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the 12 months before the claim (or $100 if you paid nothing).

13. Indemnification

You agree to indemnify and hold harmless MKN Web Solutions, LLC from claims, losses and expenses (including reasonable legal fees) arising from your maintenance operations, inspections, purchases, responses to residents, your use of the Service, or your violation of these Terms or applicable law.

14. Termination & Account Deletion

You may stop using the Service at any time and delete your account from My Account → Delete Account. We may suspend or terminate access for violation of these Terms, non-payment, or to protect the Service. We will provide a reasonable opportunity to export your data except where prohibited or where your conduct requires immediate action.

15. Changes

We may update these Terms or the Service. Material changes will be reflected by updating the effective date above and, where appropriate, by notice within the Service. Continued use after changes take effect constitutes acceptance.

16. Contact

MKN Web Solutions, LLC · support@mkn.us · Support