Support

Common questions

How do I get an account?

WorkmanIQ accounts belong to organizations. If yours already uses WorkmanIQ, ask an admin to invite you from Settings → Users; the invitation arrives by email. Setting up your organization for the first time? Create an account and follow the setup steps.

I forgot my password

Use the "Forgot password" link on the sign-in page and we'll email you a reset link.

How do I get the app?

See Get the app. It's the same account and sign-in as the website.

I'm not getting notifications

Open My Account on that device, turn on push notifications for it, and check Notification Preferences. Still quiet? Make sure your phone's settings allow notifications from WorkmanIQ.

How do residents submit requests?

Each organization can turn on a public request page where residents submit and track requests without an account. Admins find its link in Settings → General.

How does billing work?

Each organization has one subscription; team members never pay anything. The organization's owner manages the plan, payment card and invoices on the Subscription page.

How do I delete my account?

Go to My Account → Delete Account. We'll email you a confirmation link, show you exactly what will be removed, and delete your account and personal data once you confirm. Organization owners choose whether to hand their organization to a teammate or delete it. Prefer email? Write to support@mkn.us from the address on your account.

Who can see my organization's data?

Only your organization's team members, according to their roles; every record is scoped to your organization. Residents see only the status of their own requests. We don't sell personal information. Details are in our Privacy Policy and Terms of Service.

Something looks broken

Email support@mkn.us with what you were doing, what you expected, and what happened instead. A screenshot helps a lot.